Returns & Exchanges

We want you to be completely satisfied with your purchase. If you have any concerns, please contact us with your order number (found in your email receipt), and we will do our best to resolve the issue. Please note that we do not accept returns; we only offer exchanges for damaged items or incorrect orders.

To file a damage claim for any product, we require an unboxing video from start to finish. This video must be recorded without any cuts or pauses and should be filmed from a clear, justified angle. If you notice any damage to the packaging, please record the unboxing process immediately. If you suspect that the product inside is damaged, do not open the package. Instead, take a photo of the package as it is and send it to us within 12 hours of receiving your order.

For damaged products, please email us at hey@quirkyperrks.com within 48 hours of receiving your order to request an exchange. Products on sale are not eligible for returns, exchanges, or refunds. Ensure that product packaging, labels, and tags remain intact.

We do not have a reverse pickup facility; hence, the customer will have to send the package back to our warehouse. ₹100–₹200, depending on the size of the order, will be refunded as store credit towards the return shipping cost. Exchanges will be processed only once we receive the product at our office. It may take 6–7 working days for us to receive the return package and an additional 2–3 working days to ship the exchanged product back to you.

Since these products are personalised, WE DO NOT OFFER MONETARY REFUNDS UNDER ANY CIRCUMSTANCES. Only store credit will be issued in exceptional cases. Please read our policies carefully before placing your order.

Refunds

Since we do not accept returns, if a customer receives a damaged (not incorrect) product and prefers not to receive a replacement, we will issue store credit instead. Shipping fees are not included in the store credit.

In exceptional cases where a refund is granted, please allow 15–20 working days for processing. This turnaround time is non-negotiable.

Cancellations

Once an order is placed, it cannot be cancelled. If the team agrees to cancel an item or the entire order, store credit will be issued. We do not offer monetary refunds.

If Quirky Perks cancels your order, or if it is lost in transit or remains undelivered, you will receive a full refund.

Please note that advance bookings for hats are non-refundable and cannot be cancelled under any circumstances. We reserve the right to cancel any order due to circumstances beyond our control or if delivery cannot be fulfilled. We will notify you of any cancellations or applicable refunds in a timely manner.

To check if your area is serviceable, you can WhatsApp us at +91 88494 88248 (Monday–Friday, 11:00 AM – 6:00 PM) or email us at hey@quirkyperrks.com with your PIN code.

Order Delays

We are committed to ensuring your orders are produced and dispatched on time. However, as our products are made to order and personalised, unexpected delays may occur due to production issues, staffing challenges, national holidays, weather conditions, or shipping partner delays.

We inform customers about delays through our Instagram Stories and WhatsApp Status. As we are a small team, it is not always possible for us to reach out to each customer individually.

In such cases, orders—including those placed with Express Shipping—cannot be cancelled or refunded.

We will make every effort to deliver your products as promptly as possible. By placing an order via Instagram DM or WhatsApp, you acknowledge that you have read and agreed to these policies.

Please Note

We offer 2–3 font options. Our customer care number is listed in the description of every product. Feel free to contact us with your preferred font choice. If we do not hear from you, our design team will select the font they feel best suits the names provided.

Orders placed through Instagram or WhatsApp are subject to the same policies as those placed through our website.

If there are delays due to operational issues at our end, you will receive a 20% discount code for future purchases. We will inform all affected customers via email. If you have not received an update, please contact our operations team at hey@quirkyperrks.com .

Orders that remain undelivered due to courier partner issues will be re-dispatched once the shipment is returned to our warehouse. Please email us for an update and allow us 1–2 working days to respond.

Sunglasses & Sippers

We do not offer returns or exchanges on sunglasses. Please ensure that you select the correct shape, shade, and sipper capacity before placing your order.

All sunglasses are sold at a 30% discount, and all sales are final.

Only for WHOOP Bands

We currently do not offer returns, exchanges, or cancellations for WHOOP Bands.

We understand that you may have missed reading the product description before placing your order, but we are unable to make exceptions once an order has been placed. Dispatch for WHOOP Bands will begin from 23rd July 2026.

We do not accept cancellations or returns. If you choose to cancel your order before dispatch, we will issue store credit, as we do not provide monetary refunds.

Additionally, the order processing timeline is the same for all WHOOP orders, regardless of the shipping method selected.

The only difference after dispatch is:

• Express Shipping is shipped by air.

• Standard Shipping is shipped by surface.

Please Note: These belts are sold by Quirky Perks as an independent reseller. We are not an official partner of WHOOP. We do not sell the WHOOP device or subscription.

Please review all product details carefully before completing your purchase.

Advance Payment & Refund Policy

All advance payments made towards confirmed orders are strictly non-refundable.

Refunds shall only be processed if:

• The ordered product is unavailable from our end.

• The product is found to be damaged before dispatch.

• The order cannot be processed due to unforeseen operational reasons from our side.

Refunds will not be applicable in cases including, but not limited to:

• Change of mind after order confirmation.

• Cancellation requests after payment.

• Packaging or customization preferences not included in the original order terms.

• Delays caused due to logistics or third-party shipping partners beyond our reasonable control.

Quirky Perks reserves the right to deny refund requests that do not fall under the eligible refund conditions mentioned above.

By confirming and placing an order, the customer acknowledges and agrees to the above terms.